Interem - FAQ's

Released Value – This is the most economical option as it is no cost to you. This option however, provides only minimal protection and is not sufficient coverage for most shipments. Released value pays $.60 per pound per article if lost or damaged means a piece of furniture weighing 75lbs would receive a settlement of $45.00. You will be asked to initial the bill of lading if you select this coverage. The only time this is applicable is if your home owners insurance policy covers your goods for their entire value, and this would be supplemental coverage.

Full Extra Care Protection – This is your most comprehensive coverage. You may hear it referred to as “full replacement value” or “full value protection.” If you elect to purchase full value protection articles that are lost, damaged or destroyed will be either repaired, replaced with like items or a cash settlement will be made for the current market replacement value (regardless of the age of the lost or damaged item). Depreciation of a lost or damaged item is not a factor in determining replacement value when the shipment is moved under full value protection. The cost of full value protection may be further subject to various deductible levels of liability that may reduce your cost. Ask your mover for the details of their specific plan.

How do I prepare my home and myself for move day?

We may ask you to choose from several consecutive days during which your goods will be loaded. The number of days from which to choose is referred to as a load spread and depends upon the size of your shipment and the time of the year your shipment is being loaded. By being flexible during the busy season (mid-May to mid-September) and allowing for extra days on your load spread, you will have a better chance of securing a truck and driver to load your shipment. Your customer service representative and/or driver will contact you at least 24 hours prior to load day to let you know time of arrival. Be sure to share any changes that have taken place that may affect loading day, such as construction on the street in front of your home which might prevent a large moving truck from getting near your home. In the event that you have not finished packing, contact your mover as soon as possible so professional packers can complete the packing. In order to prepare your home for the crew, move anything off the porch and walkways that might obstruct movement of your goods out of your home. Take doors off the hinges if you know certain items will not fit through them. Remove all small throw rugs from traffic areas that could cause the driver or crew to trip or slip. Have water, Gatorade or soda on hand for the driver and crew, especially on a hot summer day. They will come prepared but will be grateful for your thoughtfulness. Our drivers will prepare your home with runners, door jam protectors and railing protectors if applicable. This will help prevent little nicks that occur during the loading process.

How will I know where my shipment is once it leaves my home?

Ask your relocation consultant for details and shipment tracker.

How will I know when my shipment is going to be delivered?

Your customer service representative can provide you with updates regarding the status of your shipment and the driver will contact you 24 hours prior to delivery. Be sure to provide your driver and customer service representative with your contact information. The phone number at your new home is only good if there is someone there to take the call. Be sure to let your moving company know if you can be reached at work, a hotel, a temporary residence or by email. If you cannot be reached, make arrangements with a friend or family member to serve as the liaison between you and the driver and provide the driver with their contact information.